Returns & Refund Policy

Last updated: July 3, 2026

Your happiness is the whole point. If your order isn't right for you, we make returns simple.

How to start a return

Email contact@smileitsunnah.com with your order number and a short note about what went wrong. We'll respond within one business day with next steps. There's no need to jump through hoops — we're real people who want you to be happy.

Refunds

Once your return is approved (or, for our satisfaction guarantee, once we've confirmed the details), we'll issue your refund to the original payment method. Refunds are typically processed within 3–5 business days, though it may take a few additional days for your bank or card issuer to post the funds.

Exchanges

Prefer a replacement instead of a refund? Just let us know and we'll ship a fresh unit at no extra cost.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with a photo. We'll send a replacement or issue a full refund right away — no return shipping required.

Non-returnable situations

• Requests made more than 30 days after delivery.
• Items purchased from a third-party retailer (please contact them directly).

Return shipping

For standard satisfaction returns, you're responsible for return shipping costs. For damaged, defective, or incorrect items, we cover everything.